Virtual Executive Assistant (Remote, Full-Time) at World Class Contact Centers

Industry: Wholesale, E-commerce, and Trade Show Sales
Location: Remote
Schedule: 8 hours per day, Monday to Friday
Salary Range: $5 - $6 per hour

Job Summary:

A growing wholesale and e-commerce company is looking for a Virtual Executive Assistant to support its operations. The ideal candidate will be responsible for managing customer communications, email campaigns, social media engagement, and administrative tasks. This role requires a highly organized and proactive individual with excellent communication skills and the ability to work independently.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Send email campaigns to a large customer base, promoting trade shows and product updates.
• Follow up with customers via phone and email to confirm receipt of communications.
• Process customer orders, ensuring accurate invoicing and fulfillment details.
• Manage and engage with customers on social media platforms, including Instagram, Facebook, Twitter, and TikTok.
• Coordinate trade show logistics, including invitations and customer outreach.
• Maintain and update CRM records with customer interactions and order details.
• Support warehouse operations by tracking inventory and resolving delivery issues.
• Conduct market research and prospect potential clients.
• Attend virtual meetings, take notes, and assist with presentations.
• Perform additional administrative and operational support tasks as needed.

Required Qualifications:

• Proven experience as an Executive Assistant, Virtual Assistant, or Administrative Support Specialist.
• Strong English communication skills (both written and spoken).
• Ability to work independently while maintaining professionalism with clients.
• Proficiency in CRM tools, email management, and social media platforms.
• Excellent organizational and multitasking abilities.
• Familiarity with e-commerce and wholesale business operations is a plus.
• Basic knowledge of invoicing and payment processing.
• Reliable internet connection and required equipment for video calls.

Tools & Software Used:

• CRM Software 
• Email Automation Tools
• Social Media Platforms (Instagram, Facebook, Twitter, TikTok)
• Order Management Systems
• Video Conferencing Tools (Zoom, FaceTime)
• Microsoft Office / Google Suite

Work Environment:

• Fully remote role with regular online communication.
• Must be available for scheduled Zoom calls and client interactions.
• Requires a quiet and professional workspace.

Performance Metrics & KPIs:

• Daily customer interactions and follow-ups completed.
• Email campaign delivery and response rates.
• Trade show attendance confirmations secured.
• Accuracy and efficiency in order processing.
• Consistency in social media engagement and content posting.
• Accuracy and timeliness in CRM data updates.

Application Process:

1. Initial screening of applicants.
2. Zoom interview for shortlisted candidates.
3. Final selection based on experience, skills, and suitability for the role.

Additional Information:

• The company seeks a long-term commitment with potential career growth opportunities.
• The ideal candidate should be proactive, detail-oriented, and highly responsive.
• Initial training will be provided, with responsibilities increasing over time.

This is a great opportunity for a dedicated and organized professional who wants to be part of a growing company in the wholesale and e-commerce industry.